Postal automation involves widely diverse
technologies being used to try and make
the logistical chain as smooth as possible. It
is a matter of getting the mail from the
sender to the recipient quickly, reliably and
economically. Automation can be used in a
range of areas in the postal sector, and with
the increasing need to improve efficiency,
the right automation solution is essential.
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The environment has been a major issue
within the postal industry for a number of
years now. Many posts around the world
are investing in new environmentally
friendly ways to run their operations. This
can range from a new fleet of electric
vehicles, a new letter recycling initiative or
implementing greener solutions in a facility.
A great deal of work is being done in this
area to try and improve the world we live
in today.
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One of the main issues concerning
transport and logistics is the environment.
The world’s postal fleets produce a great
amount of CO2 emissions and the main aim
for most posts is to try and reduce this.
Some of the things being considered by the
posts are evaluating driving behaviours,
gradually switching to using alternative
forms transport and accurately planning
delivery routes.
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Customer
service is essential in this part of the
industry, as this is where the post and
customer come face-to-face. High-quality
customer service levels help the posts retain
and grow their customer base. New
delivery services, which add value to
existing solutions, are essential. Customers’
expectations have changed and now they
want more in terms of delivery options.
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Like the service
providers in the industry, the suppliers have
had a challenging year. But it is the
suppliers who are helping the posts to be
innovative as they continue to develop new
solutions, which aim to improve efficiency,
reduce costs and even cut CO2 emissions.
They are working with the posts to find
new products, solutions and services for
the future of the postal industry.
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Postal
organisations around the world have had
an eventful past year, especially when
considering the introduction of
liberalisation, decreasing mail volumes and
an increasing demand for modernisation.
As a result of these challenges, the posts
have had to think innovatively and over the
last year the sector has seen some great
developments. Diversification has been key
and the postal organisations are looking
into new revenue streams in order to keep
up with the competition.
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