Mobile workforce solution to increase customer satisfaction
DX Group has announced the rollout of a mobile workforce solution from Cognito in a contract worth over £2 million. DX couriers will be equipped with Honeywell handheld devices, underpinned by Cognito’s mobile workforce management software to improve both security and efficiency in the delivery of urgent and confidential consignments. The system will enhance DX’s existing delivery and tracking systems and provide greater transparency and control along the end-to-end delivery process.
Mike Stone, chief operating officer at DX, said: “Clients trust us to deliver valuable, confidential and sensitive mail and packages to their customers, which means that there can be no question on the performance of our network. We have to think two steps in advance of anyone who would seek to compromise our system, which is why it is critical for us to use the latest technology to counter any risks. We turned to Cognito not only for the strength of its managed network, but also because its consultants had the experience and expertise to advise us on the technology choices that we needed to make to meet our unique requirements.”
DX’s delivery network manages over 25 million secure or tracked deliveries annually on behalf of clients in the financial, retail and government sectors. More than 90 percent of these deliveries are to residential addresses.
Steve Alderson, managing director at Cognito, said: “During these tough economic times when there will be a general push for greater efficiency it’s critical to ensure that customer service doesn’t suffer. By adopting a finely tuned mobile workforce system DX will ensure efficiencies can still be achieved and most importantly that customers remain confident in the service.”
Following trials at several DX locations, which proved that the systems were reliable and resilient, the handheld technology will be implemented across the organisation by the end of April 2009.
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